Frequently asked questions

How long does a delivery take?

The delivery time for available items is
To Germany: 1-3 working days
Abroad: 4-10 working days

As many of our items are offered in a wide variety of designs, our warehouse is initially only filled with the "classics". Delivery times are therefore often 2-3 weeks, as the lights are only ordered from the manufacturer once the order has been received.

What does shipping cost?

The flat-rate costs (incl. VAT) for shipping as an insured parcel to Germany are 5.80 .
If we deliver your order in several parts for technical reasons, we will of course only charge the shipping costs once.

We reserve the right to charge you for significant additional costs, e.g. for forwarding goods, large deliveries to Switzerland or island traffic. In such exceptional cases, we will contact you before the goods are dispatched and work with you to find a solution. A subsequent invoice will therefore not be issued if the costs have already been incurred, but as a rule promptly after receipt of your order at ARTYLUX.

How do returns work?

If the item is defective or not to your liking, you have the right to cancel this contract within 14 days without giving any reason. Please contact us before returning an item.

Once we have received your return and checked the item, we will refund you the corresponding amount within a few days. You bear the direct costs of returning the goods. The respective amount will be transferred back to your specified account. In this case, do not forget to provide your bank details for the refund.

The prerequisite for exercising your right of return is that you have only tried out the goods as you would in a store and that you return the goods to us complete, in their original condition, undamaged and in their original sales packaging.

Further information under right of withdrawal.